Privacy Policy

GNATCIUC JOINTERS LTD
Company Number: 07990939618
66 Spring Grove Road, Hounslow, TW3 4BN, United Kingdom
Email: gnatciucjointersltd@yahoo.com
Website: https://gnatciucjointersltd.co.uk/

1. Introduction

GNATCIUC JOINTERS LTD ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us, or use our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

We act as the data controller for the personal data we collect about you. We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any other applicable data protection legislation.

2. Information We Collect

We may collect and process the following categories of personal data about you:

2.1 Information You Provide to Us

We collect personal information that you voluntarily provide when you:

• Fill in a contact or enquiry form on our website
• Request a quote or estimate for our services
• Enter into a contract with us for the provision of services
• Correspond with us by phone, email, or other means
• Subscribe to any newsletters or marketing communications

This information may include your name, address, email address, telephone number, details of your enquiry, and any other information you choose to provide.

2.2 Information We Collect Automatically

When you visit our website, we may automatically collect certain technical data, including:

• Your IP address and browser type
• The pages you visit and the time and date of your visit
• The amount of time spent on each page
• Referring website addresses
• Device and operating system information

2.3 Information From Third Parties

We may receive personal information about you from third parties, such as referral partners, subcontractors, or publicly available sources, where this is relevant to the services we provide.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide, manage, and deliver the services you have requested
• To respond to your enquiries and communicate with you
• To prepare and send you quotes, estimates, and invoices
• To enter into and perform contracts with you
• To comply with our legal and regulatory obligations
• To send you marketing communications where you have given your consent or where we have a legitimate interest in doing so
• To improve our website, services, and customer experience
• To prevent fraud and ensure the security of our business
• To maintain accurate business records

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract: Processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract.
• Legal obligation: Processing is necessary to comply with a legal obligation to which we are subject.
• Legitimate interests: Processing is necessary for our legitimate business interests, such as managing our operations, improving our services, and communicating with clients, provided those interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent, for example to send marketing communications, you have the right to withdraw that consent at any time.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your personal data with the following categories of recipients:

• Service providers and subcontractors: Third parties who assist us in delivering our services, such as tradespeople, suppliers, or IT service providers. These parties are required to handle your data securely and only for the purposes we specify.
• Professional advisers: Including lawyers, accountants, and insurers where necessary for the conduct of our business.
• Regulatory and public authorities: Where we are required to do so by law, court order, or regulatory authority.
• Business transfers: In the event of a merger, acquisition, or sale of our business, your personal data may be transferred to the relevant third party.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files placed on your device that help us analyse web traffic, remember your preferences, and improve our website's functionality.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. By continuing to use our website without changing your browser settings, you consent to our use of cookies in accordance with this policy.

We may use the following types of cookies:

• Strictly necessary cookies: Essential for the website to function properly.
• Analytical/performance cookies: Allow us to recognise and count visitors and see how they move around the website.
• Functionality cookies: Used to recognise you when you return to our website and enable us to personalise content for you.

7. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention periods we apply depend on the nature of the data and the purpose for which it is processed:

• Information relating to contracts and transactions is generally retained for a minimum of six years in accordance with applicable legal and tax obligations.
• Contact and enquiry records are retained for a reasonable period to enable us to respond and follow up on enquiries.
• Marketing preferences and communications are retained until you withdraw your consent or unsubscribe.

Once the applicable retention period has expired, we will securely delete or anonymise your personal data.

8. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include secure storage systems, restricted access to personal data, and staff awareness of data protection obligations.

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

9. International Transfers

We are based in the United Kingdom and primarily process your data within the UK and the European Economic Area (EEA). Where it is necessary to transfer your personal data outside the UK or EEA, we will ensure that appropriate safeguards are in place to protect your data, in accordance with applicable data protection law.

10. Your Rights

Under applicable data protection law, you have the following rights in relation to your personal data:

• Right of access: You have the right to request a copy of the personal data we hold about you.
• Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You have the right to request that we delete your personal data in certain circumstances.
• Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to object: You have the right to object to the processing of your personal data where we rely on legitimate interests as our legal basis, or where we process your data for direct marketing purposes.
• Right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
• Right not to be subject to automated decision-making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal or similarly significant effects concerning you.

To exercise any of these rights, please contact us using the details provided in Section 13. We will respond to your request within one month. We may need to verify your identity before processing your request.

11. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe that we have inadvertently collected personal data from a child, please contact us immediately so that we can take appropriate steps to delete such information.

12. Links to Third-Party Websites

Our website may contain links to third-party websites. These websites have their own privacy policies, and we do not accept any responsibility or liability for their policies or practices. We encourage you to review the privacy policy of any website you visit before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your personal data. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

14. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us at:

GNATCIUC JOINTERS LTD
66 Spring Grove Road
Hounslow, TW3 4BN
United Kingdom
Email: gnatciucjointersltd@yahoo.com
Website: https://gnatciucjointersltd.co.uk/